About Samanaga
About Samanaga
Blog Article
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“Brokers can easily monitor tickets and communications about incidents,” he reported. Junior administrators are sometimes at the forefront to obtain immediate problems from customers, so we imagined this remark is stating a lot in regards to the program.
We talked to Doron Gordon, founder & CEO of Samanage, and questioned him two or three issues that we hope reveal a little bit more about Samanage for a application and its role in supporting your operate.
“With reporting, measurability, and insights from Samanage, It can be armed with the info to showcase the accurate worth of IT to organizational leaders.”
SolarWinds (NYSE:SWI), a number one provider of strong and reasonably priced IT administration program, now introduced that it's signed an arrangement to accumulate Samanage, a extremely reviewed and extremely rated IT service desk solution enterprise situated in Cary, NC. In the last seven a long time, Samanage has constructed a robust, effectively-respected product guided by a shopper-centricity that aligns very well with SolarWinds’ mission and motivation towards the technologies professional Group.
This press launch consists of forward-on the lookout statements relating to SolarWinds’ present-day expectations. These forward-searching statements contain, with no limitation, references to SolarWinds’ anticipations concerning the timing of your closing of the transaction and the addition from the Samanage items to the SolarWinds IT Operations Management portfolio, the growth from the ITSM industry and its capability to cross offer the Samanage products and solutions. These statements are usually not assures of upcoming performance and therefore are matter to specific hazards, uncertainties and assumptions which can be hard to predict.
The Dashboard presents quick insights on all IT-linked incidents across your organization. Values are introduced in graphs, metrics, and important functionality indicators (KPI) to help supervisors and executives get the massive picture without having scouring as a result of information piles.
We also found out that lots of superior-level IT pros like Samanage’s asset monitoring features. “It’s simple to deploy it by means of GPO,” admitted Harvey, a system analyst from a big company.
The get more info agent’s title is automatically crammed in, although he / she assigns the title, limited description, and recipient. The agent may decide on the classification or subcategory, the final currently being distinctive to Samanage in terms of We all know.
Difficulty Management: Recognize and examine the basis brings about of recurring incidents, enabling proactive challenge-resolving and protecting against upcoming occurrences.
Even so, a thorough assessment of your respective distinctive demands and a deep dive into Samanage's capabilities are crucial to be sure a seamless in good shape.
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An intuitive aspect that we noted is as an alternative to clicking a ‘Take care of’ button to shut a ticket–the standard in ticketing apps–you change the ticket status to ‘Resolve’. A lot more cumbersome, we know, nonetheless it’s a precaution to make sure the ticket has actually been double checked.
Samanage offers an extensive suite of attributes and modules built to streamline IT support administration processes. Below are a few of The true secret factors:
By having an IT Provider Catalog, you may outline and publish which assist companies are available with your on the internet web site, much like a shopping cart of business products and services. The catalog also serves to be a, for deficiency of an improved phrase, firewall towards nuisance requests.